Welcome to Noyz Music. These terms and conditions govern the use of our website and the purchase of digital and physical products offered through our platform. By accessing and using this site, you agree to these terms and conditions in full. If you do not accept any part of them, please refrain from using our website.

General Information

Company: Noyz Music
Location: Barcelona, Spain
Email: [email protected]

Scope of Application

These Terms and Conditions apply to all products and services offered on our website, including:

• The sale of music downloads in digital format.
• The sale of physical products (clothing and accessories) through a print-on-demand service provider.

Intellectual Property

All songs, images, logos, and trademarks published on this site are the property of Noyz Music or their respective authors and are protected by European and international intellectual property laws. No rights for the use or exploitation of these materials are granted, except for personal use in accordance with the purchase of digital products.

Digital Music Downloads

• By purchasing a digital download, you are granted a non-exclusive, non-transferable, personal-use licence to download and use the purchased song.
• Sharing, distributing, reselling, or modifying digital downloads is not permitted, except in cases allowed by applicable law.
• Downloads are final and non-refundable once completed.
• It is essential to provide a valid email address, as download links will be sent to that address. Noyz Music is not responsible for errors in the provided address. However, if you contact us at [email protected] with proof of purchase, we will do our best to resolve the issue.

Physical Products (Print-on-Demand)

• Our physical products (clothing and accessories) are managed through a print-on-demand dropshipper that operates with production centers located worldwide. Production and shipping times may vary depending on the printing provider and the customer's location.
• The estimated shipping times are:
  • USA: 3-4 business days.
  • Europe: 3-7 business days.
  • Australia: 2-14 business days.
  • Japan: 4-8 business days.
  • International: 10-20 business days.
• International orders may be subject to customs charges, which are the responsibility of the customer and depend on the policies of each country.
• If you do not receive your order within the estimated times, check your confirmation email to ensure that the shipping address is correct, and verify with your local post office or your neighbors. If the problem persists, please contact us at [email protected] with your order number.
• Returns are not accepted for size choice errors, changes of mind, or modifications to the order after it has been processed. We only accept returns for damaged or defective products. To resolve the issue with a defective product, please contact us at [email protected] within 14 days of receiving your order, providing photos of the damaged item, your order number, and any relevant details. We will offer you a solution as soon as possible.
• If there is an error in the provided shipping address, we will contact you to resolve it, but you will be responsible for any additional shipping costs.

Prices and Payments

• All prices listed on the website include the applicable VAT in the European Union.
• Payments are processed through secure payment gateways. We accept the payment methods listed on our website (credit cards, PayPal, etc.).
• Noyz Music reserves the right to change prices at any time; however, changes will not affect orders that have already been confirmed.

Delivery and Shipping

• Digital downloads are available immediately after payment confirmation.
• For physical products, shipping times may vary depending on the customer's location and the availability of the printing provider.
• Noyz Music is not responsible for delays caused by the printing provider or shipping services.

Returns and Right of Withdrawal

• Digital Downloads: In accordance with Article 16(m) of the European Consumer Rights Directive, the right of withdrawal does not apply to digital products that are downloaded and consumed immediately.
• Physical Products: We only accept returns of physical products in the event they arrive damaged or defective. Returns are not accepted for size choice errors, changes of mind, or modifications to the order after it has been processed. If your product arrives in poor condition, please contact us at [email protected] within 14 days of receiving your order, and we will assist you with the return or replacement process.
• If you receive a product with a labeling error, please contact us within 14 days of receiving your order with photos of the product and your order number, and we will help you correct the error.

Personal Data Protection

We comply with the General Data Protection Regulation (GDPR). Your personal data will be treated confidentially and will only be used for managing your orders, improving our services, and, if you authorize it, for sending marketing communications. For more details on how we handle your data, please refer to our Privacy Policy.

Dispute Resolution and Applicable Law

These terms and conditions are governed by the laws of Spain. In the event of a conflict, both parties agree to attempt to resolve the dispute amicably before resorting to the courts. If an amicable solution cannot be reached, any dispute will be resolved by the courts of Barcelona, Spain.

Modifications to the Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will take effect at the time of their publication on the website. We recommend reviewing this page regularly.

Last updated: September 16th, 2024.