FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS

ORDERS AND SHIPPING

How long does it take to process my order?

It takes us 2 to 5 business days to process an order before it ships. This time may vary depending on demand, especially during promotional periods.

How long does it take for my order to arrive?

Shipping times vary based on your location. Here are the estimated delivery times:

  • USA: 3-4 business days.
  • Europe: 3-7 business days.
  • Australia: 2-14 business days.
  • Japan: 4-8 business days.
  • International: 10-20 business days.
How can I track my order?

If your shipping method includes tracking, you will receive a tracking link via email once your order has shipped. If you have any questions about your order, please contact us at [email protected].

Can I change the shipping address after placing my order?

If you notice any errors in the shipping address, please contact us as soon as possible. If your order has not yet been processed, we will try to correct the address. However, once the order has been shipped, changes cannot be made.

Where are the products manufactured and shipped from?

We work with print-on-demand suppliers that have production and distribution centers worldwide. Your order will be produced and shipped from the closest center to your location.

Do I have to pay customs fees?

International orders may be subject to customs fees or additional taxes, which are the customer's responsibility. These fees vary based on your country's customs policies.

My order should have arrived by now, but I haven't received it. What should I do?

Before contacting us, please check:

  • That the shipping address in your confirmation email is correct.
  • Check with your local post office or ask your neighbors if they have received the package. If you cannot locate your order, contact us with your order number at [email protected], and we will assist you.
How long does it take to process my order?

It takes us 2 to 5 business days to process an order before it ships. This time may vary depending on demand, especially during promotional periods.

How long does it take for my order to arrive?

Shipping times vary based on your location. Here are the estimated delivery times:

  • USA: 3-4 business days.
  • Europe: 3-7 business days.
  • Australia: 2-14 business days.
  • Japan: 4-8 business days.
  • International: 10-20 business days.
How can I track my order?

If your shipping method includes tracking, you will receive a tracking link via email once your order has shipped. If you have any questions about your order, please contact us at [email protected].

Can I change the shipping address after placing my order?

If you notice any errors in the shipping address, please contact us as soon as possible. If your order has not yet been processed, we will try to correct the address. However, once the order has been shipped, changes cannot be made.

Where are the products manufactured and shipped from?

We work with print-on-demand suppliers that have production and distribution centers worldwide. Your order will be produced and shipped from the closest center to your location.

Do I have to pay customs fees?

International orders may be subject to customs fees or additional taxes, which are the customer's responsibility. These fees vary based on your country's customs policies.

My order should have arrived by now, but I haven't received it. What should I do?

Before contacting us, please check:

  • That the shipping address in your confirmation email is correct.
  • Check with your local post office or ask your neighbors if they have received the package. If you cannot locate your order, contact us with your order number at [email protected], and we will assist you.

PAYMENTS AND PRICES

What payment methods do you accept?

We accept payments via credit cards, PayPal, and other payment methods indicated on our website. All transactions are processed securely through certified payment gateways.

Do the prices include VAT?

Yes, all prices listed on the website include the applicable VAT for sales within the European Union.

Can prices change after I place my order?

Prices may change at any time, but changes will not affect already confirmed orders. We will always charge you the price displayed at the time of your purchase.

Do you offer refunds if the price of my product drops after my purchase?

We do not offer refunds for price differences due to discounts or promotions that occur after the purchase.

What payment methods do you accept?

We accept payments via credit cards, PayPal, and other payment methods indicated on our website. All transactions are processed securely through certified payment gateways.

Do the prices include VAT?

Yes, all prices listed on the website include the applicable VAT for sales within the European Union.

Can prices change after I place my order?

Prices may change at any time, but changes will not affect already confirmed orders. We will always charge you the price displayed at the time of your purchase.

Do you offer refunds if the price of my product drops after my purchase?

We do not offer refunds for price differences due to discounts or promotions that occur after the purchase.

RETURNS AND EXCHANGES

What is your return policy?

We only accept returns of physical products if they arrive damaged or defective. We do not accept returns for incorrect size selection, change of mind, or modifications to the order after it has been processed.

Can I change the size or color of a product I ordered?

Currently, we do not offer exchanges for size or color. We recommend checking our size guides before placing your order to ensure you choose the correct size.

What should I do if I receive an incorrect or damaged product?

If you receive an incorrect or damaged item, please contact us within 14 days of delivery at [email protected] with photos of the product, your order number, and a description of the issue. We will address the situation as soon as possible.

Do you offer refunds?

We only offer refunds if you receive an incorrect or damaged product. If this is the case, please contact us with a photo of the item and your order number, and we will provide a solution.

What is your return policy?

We only accept returns of physical products if they arrive damaged or defective. We do not accept returns for incorrect size selection, change of mind, or modifications to the order after it has been processed.

Can I change the size or color of a product I ordered?

Currently, we do not offer exchanges for size or color. We recommend checking our size guides before placing your order to ensure you choose the correct size.

What should I do if I receive an incorrect or damaged product?

If you receive an incorrect or damaged item, please contact us within 14 days of delivery at [email protected] with photos of the product, your order number, and a description of the issue. We will address the situation as soon as possible.

Do you offer refunds?

We only offer refunds if you receive an incorrect or damaged product. If this is the case, please contact us with a photo of the item and your order number, and we will provide a solution.

DIGITAL DOWNLOADS

When will I receive my digital download?

Digital music downloads will be available immediately after your payment is confirmed. You will receive an email link to download your purchase.

Can I get a refund for a digital download?

No, digital downloads are non-refundable once the download process has been completed.

What should I do if I don't receive my download link?

Make sure the email address provided is correct. If you haven't received the link, contact us at [email protected] with your purchase receipt, and we will help you resolve the issue.

What type of license do I receive when I purchase digital music?

When you purchase a digital download, you are granted a non-exclusive, non-transferable, and personal use license. Sharing, redistributing, reselling, or modifying digital downloads is not allowed, except where permitted by law.
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When will I receive my digital download?

Digital music downloads will be available immediately after your payment is confirmed. You will receive an email link to download your purchase.

Can I get a refund for a digital download?

No, digital downloads are non-refundable once the download process has been completed.

What should I do if I don't receive my download link?

Make sure the email address provided is correct. If you haven't received the link, contact us at [email protected] with your purchase receipt, and we will help you resolve the issue.

What type of license do I receive when I purchase digital music?

When you purchase a digital download, you are granted a non-exclusive, non-transferable, and personal use license. Sharing, redistributing, reselling, or modifying digital downloads is not allowed, except where permitted by law.
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PHYSICAL PRODUCTS

What types of physical products do you sell?

We offer music-themed clothing and accessories that are printed on demand. These products are available through our printing partner and are made to order.

How do I choose the correct size for clothing?

Each product has a size guide on the description page. We recommend checking it before making your purchase to ensure you choose the right size.

How can I check the status of my physical order?

You will receive an email with a tracking link (if your shipping method includes this option) once your order has been shipped. If you have any additional questions, feel free to contact us.

What types of physical products do you sell?

We offer music-themed clothing and accessories that are printed on demand. These products are available through our printing partner and are made to order.

How do I choose the correct size for clothing?

Each product has a size guide on the description page. We recommend checking it before making your purchase to ensure you choose the right size.

How can I check the status of my physical order?

You will receive an email with a tracking link (if your shipping method includes this option) once your order has been shipped. If you have any additional questions, feel free to contact us.

TERMS & CONDITIONS

What are your terms and conditions of use?

By accessing and using our website, you agree to our terms and conditions. These include our payment, shipping, return policies, and use of digital products. You can review our complete Terms and Conditions by clicking here.

Can the Terms and Conditions be modified?

We reserve the right to modify our Terms and Conditions at any time. Updates will be posted on our website, and we recommend reviewing them periodically.

¿Cuáles son sus Términos y Condiciones de Uso?

By accessing and using our website, you agree to our terms and conditions. These include our payment, shipping, return policies, and use of digital products. You can review our complete Terms and Conditions by clicking here.

Can the Terms and Conditions be modified?

We reserve the right to modify our Terms and Conditions at any time. Updates will be posted on our website, and we recommend reviewing them periodically.

DATA PROTECTION

How do you handle my personal data?

We comply with the General Data Protection Regulation (GDPR). Your personal information is handled with the utmost confidentiality and is used solely to process your orders and improve our services. For more information, you can consult our Privacy Policy.

How do you handle my personal data?

We comply with the General Data Protection Regulation (GDPR). Your personal information is handled with the utmost confidentiality and is used solely to process your orders and improve our services. For more information, you can consult our Privacy Policy.

Free shipping to Europe

Except for Iceland, Liechtenstein, Norway, and Switzerland.

Contact us

E-mail adress:

[email protected]

Returns Policy

Subject to our Terms and Conditions of Use.

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