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Frequently Asked Questions
It takes us between 2 and 5 business days to process an order, after which we will ship it. You should also consider the shipping time, which depends on your location, but you can estimate it as follows:
- USA: 3-4 business days
- Europe: 3-7 business days
- Australia: 2-14 business days
- Japan: 4-8 business days
- International: 10-20 business days
We work with a print-on-demand company that has management centers located worldwide.
International orders may incur additional customs charges. This fee is beyond our control and is determined by your local customs agency. Customs policies vary significantly between countries, so we recommend consulting with your local authorities for clarification on this matter.
- Check your confirmation email to ensure there are no errors in the shipping address.
- Ask about your order at your local post office.
- Ask your neighbors if the courier may have left your package with them.
Useful tip: To prevent theft, if you’re not at home on delivery day, use your workplace address or a location where you'll be.If the address is correct and the package is neither at the post office nor with your neighbors, please contact us at [email protected] including your order number. If there is an issue with your shipping address, we can send you a replacement product, but you will have to cover the expenses.
Useful tip: Your postcode is a crucial part of your address. Make sure to enter it correctly.
We work with a print-on-demand dropshipper that has production and logistics centers located worldwide. Your orders are printed and shipped from the nearest center to the customer's final address.
If your shipping method includes tracking, you will receive a link via email when your order is shipped. If you have any questions about your shipment, please contact us at [email protected]
We’re sorry if your product arrived damaged. To resolve this as quickly as possible, please send us an email at [email protected] within a week of delivery, along with photos of your damaged product, your order number, and any other details you have regarding the order. We will get back to you with a solution as soon as possible!
We do not offer returns or exchanges, but if there is an issue with your order, please contact us at [email protected]
We only offer refunds to customers who receive incorrect or damaged items. If this is your case, please contact us at [email protected] with photos of your item, and we will find a solution.
At this time, we do not offer exchanges. If you’re unsure which size will fit you best, please check our size guides in the product descriptions.
Though uncommon, errors in product labeling can happen. If this is the case, please contact us at [email protected] within a week of delivery. Include your order number and photos of the item in question, and we will assist you as soon as possible.